Assistance with and counseling on health insurance options.

Affordable Care Act Insurance Information/Counseling | Hamdard Center for Health and Human Services

Organizations that provide consumer assistance for individuals and small businesses wanting to purchase private insurance through the marketplaces for themselves or, in the case of employers, for their employees. Their primary responsibility is to facilitate enrollment of consumers in health insurance plans offered through the marketplaces. The Affordable Care Act (ACA) requires the use of trained navigators to provide in-person education, and eligibility and enrollment assistance; and permits the use of trained in-person assisters and application counselors. The operator of the marketplace determines the process for establishing and managing the navigator program. Operations will vary depending on the model selected by the jurisdiction. Choices include a federally operated (or federally-facilitated) marketplace, a federal/state partnership or a state operated marketplace.

Affordable Care Act Insurance Information/Counseling

Provides information regarding available healthcare plans, and access to both an online and paper application.

Federal Health Insurance Marketplace Call Center/Website | Health Insurance Marketplace

A consumer-focused website (HealthCare.gov) and a 24-hour consumer call center operated by the Centers for Medicare and Medicaid Services (CMS) whose purpose is to ensure that individuals who need health coverage have the information they need to make choices that are right for themselves and their families or their businesses under the Affordable Care Act. When fully operational, consumers will be able to create accounts, complete an online application, and shop for qualified health plans. Key features of the website will include integration of social media, sharable content, and engagement destinations for consumers to get more information. Web chat functionality will be available to support additional consumer inquiries. The ongoing functions of the call center are to serve consumers who are uncomfortable with a computer environment, handle coverage complaints, work with people whose income changes may impact their eligibility for a subsidy or other benefits and help people who have other questions that haven't been answered locally.