Adult Protective Services | Illinois Department on Aging
1 Natural Resources Way, Suite 100, Springfield, IL 62702
Eligibility
Must be a resident of Illinois; Must be at least 60 years of age, or between 18-59 years of age and living with a disability.
Required documents
Proof of residence in Illinois (driver's license, state ID, mortgage statement, rent agreement, or recent utility bill with name of applicant).
Hours
Monday to Friday, 8:30 am - 5:00 pm
711
Voice·
Deaf and Speech-Impaired
800-252-8966
Voice·
Senior Helpline
866-800-1409
Voice·
Adult Protective Services Hotline
Languages
Spanish, English
Application process
Call the hotline to report a case of abuse, neglect or exploitation.
Fees
None
Service area
IL
State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).
Last Assured
10/29/2025
What's Here
Providing organization
Illinois Department on Aging
State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).