Nursing Facility Complaints | Illinois Department of Public Health
3 Westbrook Corporate Center, 3rd Floor, Westchester, IL 60154
Eligibility
Resident of Illinois
Required documents
Any documents to support complaint, if applicable
Hours
Only by phone: Monday to Friday, 8:30 am - 5:00 pm
888-522-1282
Voice·
Women's Health Helpline
800-547-0466
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TTY
217-782-4977
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Main Springfield
800-222-1222
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Illinois Poison Control
708-409-8811
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Westchester staff
800-252-4343
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Nursing Home/Hospital Complaint Hotline
800-243-2437
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HIV/STD Hotline
866-784-8937
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Tobacco Quitline, Illinois
Websitehttps://www.dph.illinois.gov
Languages
English; Interpreters for additional languages can be provided.
Application process
(1) File a complaint by phone, by fax or mail, or preferred is by email to [email protected] (2) Complaint form available for download at http://www.dph.illinois.gov/topics-services/health-care-regulation/complaints
Fees
No Fees
Service area
IL
Enforces health standards and administers programs and services that promote public health. Programs offered include Breast & Cervical Cancer Screenings, a tobacco quitline, a nursing home hotline, a Children's Vaccine program, an HIV prevention program and a women's health hotline.
Last Assured
01/26/2026
What's Here
Providing organization
Illinois Department of Public Health
Enforces health standards and administers programs and services that promote public health. Programs offered include Breast & Cervical Cancer Screenings, a tobacco quitline, a nursing home hotline, a Children's Vaccine program, an HIV prevention program and a women's health hotline.